Zoho CRM recently released an Autumn 2023 update. It is incredible how many new features Zoho regularly packs into these updates which come out about twice per year! These are not little bug fixes, these are REAL DEAL new features!
- Path Finder: Visual maps to track and improve customer journeys.
- SMS Notifications: Send transactional information via SMS.
- WhatsApp Message Templates: Ready-to-use templates for WhatsApp business interactions.
- Wizard Support in Portals: Simplifies record creation for customer self-service.
- Blueprint Support in Portals: Involves customers in business processes via portals.
- Customize Unsubscribe Landing Page: Personalize the page seen when customers unsubscribe from emails.
- Home Pages and Dashboards Enhancements: Profile-based sharing and access to multiple home pages.
- Lookup Filters: Streamlined linking of records across modules.
Have a look at Zoho's blog for the full read: https://www.zoho.com/blog/crm/zoho-crm-autumn-23.html
